Asking "why" can be hard for people to answer. Especially in a one-on-one conversation. It can appear we are implying someone did something wrong, and can put people on the defensive.
In her book "The Heart of Laser-Focused Coaching". Marion (Anschel) Franklin, MS, MCC, BCC explains that asking "what" not "why" is far more helpful.
Compare the following:
• Why did you say that?
• What is the reason you said that?
Changing a "why" questions to a "what" question is more clear, and enables a clear response. Both personally and professionally. Especially in coaching or training.
Try it and see!
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