I spent the weekend learning the physical reasons horses do and don’t things. It is incredible how often we unintentionally demand movement that is painful or even undoable for the horse.
As leaders, we often do the same with people. We expect, ask, or even demand that others do things that are harmful to them or that they simply cannot do. When someone doesn't do what we want or expect, it pays to get curious and compassionate in finding out what the reason is. Horses and most people want to do what is asked of them. It is our responsibility to know what the receiver is capable of.